Troubleshooting

Each entry below describes a problem, its cause and the fix. Follow the link in each entry for the full guide to that feature.

Events From a Calendar Don't Show Up

Cause: The calendar is turned off in Align, or the event hasn't reached your device yet.

Fix:

1. Open Settings and tap Calendars.
2. Turn on the calendar the event belongs to. Calendars you add to your device later start turned off.
3. If the timeline shows No synced calendars, tap Open calendar settings and turn on at least one calendar.
4. Pull down on the timeline to ask for an update right away. iOS decides whether your calendar accounts need refreshing, so an update can take a moment to appear.

Align shows calendars that appear in Apple's Calendar app. If the event is missing from the Calendar app too, check that the account is added in the iOS Settings app.

See Choose Which Calendars Appear in Align and Supported Accounts.

Calendar Access Denied

Cause: Align doesn't have Full Access to your calendars. Align shows No calendar access, or an error titled Calendar permissions needed.

Fix:

1. Tap Open the Settings app, or open the iOS Settings app yourself.
2. Go to Align → Calendars and select Full Access.
3. Return to Align. If the timeline still shows the message, tap Retry.

Write-only access isn't enough: without full access, Align can't show or save time blocks.

If Align shows Calendar access restricted, an active restriction on the device, such as parental controls, may be blocking calendar access.

See Calendar Access.

Can't Edit or Move a Time Block

The Calendar Is Read-Only

Cause: The event comes from a calendar that doesn't allow changes, such as a subscribed, holiday or shared calendar you can only view. These events appear as locked time blocks, and the editor shows This calendar is read-only. or This calendar doesn't allow adding or modifying time blocks.

Fix: Make changes in the app or service that owns the calendar. Time blocks from read-only calendars can't be unlocked in Align.

See Read-Only Calendars and Calendar-Based Locked Blocks.

The Time Block Is Locked

Cause: You locked the time block. A locked time block can't be moved by dragging, and it doesn't shift when you resize or move other time blocks.

Fix:

1. Tap the locked time block to select it.
2. Tap Unlock.

See How to Unlock a Time Block.

Notifications Don't Arrive

Check each cause in turn.

Notifications Are Off

Cause: Notifications are turned off for Align. The time block editor shows "Notifications are currently off." under the Alarms section.

Fix:

1. Under the Alarms section, tap Open settings. You can also open the Settings app and go to Align → Notifications.
2. Turn on Allow Notifications.

Quiet Notifications

Cause: Align is using quiet (provisional) notifications. These are delivered to Notification Center without a sound or banner, and the editor shows "You're receiving quiet notifications temporarily."

Fix:

1. Open a time block to edit it.
2. Under the Alarms section, tap Continue in the quiet notifications message.
3. Allow notifications in the iOS prompt that asks for full access.

The Time Block Has No Alarm

Cause: Align sends a notification for a time block only when it has an alarm. Alerts set for a specific date and time, or for arriving at or leaving a location, don't produce Align notifications.

Fix:

1. Open the time block to edit it.
2. In the Alarms section, tap Add alarm.
3. Tap the new alarm to choose when it goes off, for example At time of event.
4. Save the time block.

Alarms on events from read-only calendars produce notifications as long as the calendar is turned on in Align.

See Alarms and Notifications and Notification Permission.

Widget Says "Must Open App First"

Cause: Align hasn't been opened since it was installed, so the widget has nothing to read yet.

Fix: Open Align. The widget tries again about every 15 minutes, so the message clears on its own.

See Widget Errors and Fixes.

Widget Says "No Calendars"

Cause: No calendar is turned on in Align. The Timeline widget shows No calendars, and the Insights widgets show No calendars synced.

Fix:

1. Open Align, then open Settings and tap Calendars.
2. Turn on at least one calendar.

See Choose Which Calendars Appear in Align.

Widget Says "Calendar Permissions Needed"

Cause: Align doesn't have access to your calendars. The Timeline widget shows Calendar permissions needed, and the Insights widgets show Calendar access needed.

Fix: Allow full calendar access for Align. Follow the steps in Calendar Access Denied.

See Widget Errors and Fixes.

Align Plus Is Still Locked After Buying

Cause: Align Plus isn't active on this device yet, for example on a new device, on your iPad, or after reinstalling Align.

Fix:

1. Sign in to the App Store with the Apple Account you used for the purchase.
2. Open the Align Plus paywall.
3. Tap Restore Purchases at the bottom of the paywall.

If an active purchase is found, the paywall closes and the Plus features are unlocked.

See Restore Purchases and iPhone and iPad.

A Time Block Changed While Editing

Align keeps the editor in step with changes made in Calendar, on another device or through sync.

The Event Changed in Another App

Cause: The event was edited elsewhere while the editor was open.

Fix: No action is needed. Fields you haven't edited take the event's new values. Fields you have edited keep your changes.

The Event Was Deleted in Another App

Cause: The event was deleted elsewhere. Align shows This event was deleted in another app with the message "Your changes can't be saved because the event no longer exists."

Fix: Tap OK to close the editor. Your changes are not saved.

The Event Couldn't Be Found

Cause: When you save a repeating time block, the occurrence you are editing was moved or deleted in another app. Align shows Couldn't find this event and doesn't save your changes.

Fix: Tap OK, close the editor and open the event again.

Still Stuck

If none of these fixes solves the problem, contact support. Include the exact message Align shows and the steps that lead to it.

Related

• Set Up Your Calendars
• Alarms and Notifications
• Widgets
• Align Plus
• Locking Time Blocks Plus
• Privacy and Permissions

Need more help? Contact us.